Delivery Information

At NexHome, we strive to process and deliver orders as quickly and reliably as possible. Delivery times may vary depending on product availability, destination, and courier performance.

United Kingdom Delivery

  • Estimated delivery time: 5–10 business days.
  • During peak seasons, holidays, or promotional periods, delivery may take longer.
  • Standard shipping fee: £7.
  • Additional charges may apply for remote locations.
  • Some products may be shipped directly from our suppliers and require additional processing time.

Deliveries are generally made between 7:00 AM and 9:00 PM. A signature may be required upon delivery.

European Union Delivery

  • Estimated delivery time: 5–12 business days.
  • Standard shipping fee: €25.
  • Delivery times may vary depending on destination country and customs procedures.

International Delivery

  • Estimated delivery time: 7–20 business days.
  • Standard shipping fee: €35.
  • Delivery times depend on destination country, customs clearance, and local courier services.

Order Dispatch

Once your order has been dispatched, you will receive a confirmation email. Tracking information will be provided when available.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including weather conditions, customs inspections, carrier disruptions, or periods of high demand.

Returns & Refunds

Most products may be returned within 28 days of delivery, subject to the conditions outlined in our Refund & Returns Policy.

Return shipping costs are covered only when the item is faulty, damaged, or incorrect.

Items Not Eligible For Return

  • Items returned after 28 days.
  • Items not in their original condition.
  • Items that have been used, damaged, or altered.
  • Items returned without original packaging where applicable.

Need Assistance?

If you have any questions regarding delivery, tracking, or returns, please contact us:

Laconika LTD
Company No. 16642065
NexHome
128 City Road, London, EC1V 2NX, United Kingdom

Email: info@nexhome.io
Phone: +44 7488 848820
Website: nexhome.io